join our team

team!

Be part of our opening team!

Now hiring all positions.

See below for job descriptions and available positions.

 

We will be opening in October (date TBD)

guest service
associate (gsa)

ages 16+
Starting pay: $15 per hour
Availability:
Nights & Weekends Required
  • Greet guests with a welcoming attitude and friendly smile.
  • Process cash register transactions and POS transactions
  • Help guests with ticket redemption and prizes
  • Answer incoming phone calls and assist guests with questions
  • Provide information about attractions, prices, hours and events.
  • Provide excellent customer service throughout the guest expereience.
  • Assist with lane malfunctions, game card issues, and other attraction concerns.

game room
attendant

ages 16+
Starting pay: $15 per hour
Availability:
Nights & weekends required
  • Assist guests with arcade and game play
  • Monitor games to make sure guests are using them appropriately
  • Perform basic game maintenance and troubleshoot issues
  • Maintain a clean and organized work area
  • Clean and maintain guest bathrooms
  • Provide friendly and helpful customer service

axe throwing
coach

ages 18+
Starting Pay: $15 per hour
availability:
Nights & weekends required
  • Provide all guests a safety briefing where you will teach proper and safe axe throwing techniques and inform them of the rules.
  • Regularly inspect axe throwing equipment and areas
  • Clean and maintain axe throwing area
  • Replace and change axe throwing targets as needed
  • Prioritize guests safety and provide an engaging expereince
  • Welcome guests with enthusiasm and positive attitude
  • Engage with guests throughout their axe throwing experience

server

ages 18+
Starting Pay: $4 per hour + tips
Availability:
Nights & Weekends Required
  • Previous serving experience preffered
  • Provide friendly, attentive and efficient service to guests
  • Must be able to work well under pressure and in a fast paced environment
  • Ability to stand for long periods of time
  • Maintain a clean and organized work area
  • Efficiently operate a POS system
  • Ability to lift up to 50 pounds

server assistant

ages 16+
Starting Pay: $9 per hour + tips
Availability:
Nights & weekends required
  • Assist servers with guest needs
  • Deliver food to tables
  • Provide friendly and helpful customer service
  • Clean and reset tables efficiently
  • Maintain clean and organized dining areas
  • Ability to work effectively as part of a team
  • Ability to lift up to 50 pounds

host

ages 16+
Starting Pay: $15 per hour
availability:
Nights & weekends required
  • Greet guests with a friendly and welcoming smile
  • Seat guests and control guest flow
  • Help answer guests questions and provide information about the facility
  • Provide excellent customer service
  • Maintain a clean and organized host station
  • Clean food and drink menus
  • Ability to stand for long periods of time
  • Ability to lift up to 60 pounds

bartender

ages 21+
Starting pay: $5 per hour + tips
Availability:
Nights & Weekends Required
  • Previous bartending experience required
  • Prepare and serve beverages efficiently and accurately
  • Provide friendly and attentive customer service
  • Must be able to work well under pressure and in a fast paced environment
  • Ability to stand for long periods of time
  • Maintain a clean and organized work area
  • Efficiently operate a POS system
  • Ability to lift up to 50 pounds

barback

ages 18+
Starting Pay: $9 per hour + tips
Availability:
Nights & weekends required
  • Support and assist bartenders with daily bar operations
  • Restock beverages, supplies and bar inventory
  • Keep bar area clean and organized
  • Mus be able to work effectlively in a fast paced environment
  • Maintain clean and organized bar areas
  • Ability to work effectively as part of a team
  • Ability to stand for long periods of time
  • Ability to lift up to 160 pounds

prep & line cook

ages 16+
Starting Pay: $15 per hour
availability:
Nights & weekends required
  • Must have a strong understanding of cooking techniques and kitchen equipment
  • Prepare food according to recipes and quality standards
  • Follow food safety and sanitation procedures
  • Ability to work well under pressure and in a fast paced environment
  • Must have excellent teamwork and communication skills
  • Maintain a clean and organized kitchen
  • Ability to stand for long periods of time
  • Ability to lift up to 50 pounds

steward

ages 16+
Starting Pay: $15 per hour
availability:
Nights & weekends required
  • Wash pots, pans, trays and other kitchen equipment
  • Polish silverware and maintain cleanliness standards
  • Remove full trash bags and place in designated containers
  • Maintain and clean and organized dishwashing area
  • Assist the kitchen team with additional cleaning and sanitation duties as needed
  • Ability to stand for long periods of time
  • Ability to lift up to 50 pounds

OPERATIONS SUPERVISOR:

Pay: $45,000.00 – $50,000.00 per year

Position Overview:

  • The Operations Supervisor at Stratosphere Social provides leadership and oversight of daily operations, ensuring high standards of service and operational excellence. This role reports directly to the General Manager and works closely with them to maintain a positive atmosphere for both staff and guests while supporting the continued success, efficiency, and growth of the venue.

Key Responsibilities:

  • Leadership: Train and mentor the frontline team, ensuring onboarding and ongoing training aligns with Stratosphere Social’s mission.
  • Training: Lead employee training and development by conducting new hire orientations, completing phone screenings for prospective team members, coaching employees to improve performance, and providing ongoing feedback and accountability to help team members meet company standards and expectations.
  • Operational Oversight: Manage inventory, scheduling, and the delivery of consistent, high-level service throughout the property.
  • Collaboration: Work with the General Manger and Management team to ensure seamless execution of all operations.
  • Guest Service: Lead by example in delivering exceptional hospitality, effectively de-escalating guest and team member situations, resolving guest concerns, and maintaining the highest standards of safety, cleanliness, and sanitation.

Key Qualifications:Experience:

  • 2+ years in high-volume entertainment, sports bar, or hospitality management.

Skills:

  • Strong leadership and communication skills, with a focus on guest service and team collaboration.
  • Proven track record in managing diverse entertainment venues with high-quality food and beverage operations.

Physical Requirements:

  • Ability to manage during peak times, ensuring operational goals are met.
  • Flexible availability, including evenings, weekends, holidays, and peak season.

Experience:

  • Restaurant management: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)

Ability to Commute:

  • Hagerstown, MD 21740 (Required)

KITCHEN MANAGER

Pay: $45,000.00 – $50,000.00 per year

Position overview:

The kitchen manager is responsible for overseeing all back-of-house operations, ensuring food preparation, quality control, and kitchen efficiency meet our high standards, while leading the planning and execution of culinary services for special events. This role manages food production, inventory, staffing, food safety and quality standards while coordinating event preparation through detailed review of Banquet Event Orders (BEOs), accurate purchasing and flawless menu execution.

 

Essential Duties and Responsibilities

 

Kitchen Operations:

  • Manage all daily kitchen operations, including food preparation, production, sanitation and closing procedures.
  • Supervise, train, coach and develop kitchen staff to maintain high performance and accountability.
  • Create staff schedules that align with business demands and labor budgets.
  • Monitor inventory levels and oversee purchasing, receiving, storage and rotation of food products.
  • Complete monthly inventory counts and logging of waste.
  • Approve invoices accurately and timely and keep records of any credits.
  • Maintain food cost, portion control and waste reduction initiatives.
  • Ensure compliance with all health department regulations, food safety standards and company policies.
  • Conduct routine inspections of kitchen equipment and coordinate maintenance or repairs as needed.
  • Maintain a clean organized and safe kitchen environment.
  • Leadership and Administration
  • Foster a positive, team-oriented work environment focused on collaboration and continuo improvement.
  • Assist with menu development, recipe standardization and seasonal offerings.
  • Monitor labor and operating expenses while meeting budget goals.
  • Address operational challenges quicky and implement effective solutions.
  • Support hiring, training, performance evaluations and disciplinary actions as needed.
  • Ensure consistent communication between kitchen staff and management.

Event Planning and Execution

  • Review and interpret Banquet Event Order (BEOs) to ensure all event requirements are understood and executed accurately.
  • Plan production schedules and staffing based on event volume and operational needs.
  • Order food, beverages and supplies appropriate for scheduled events while controlling food costs and minimizing waste
  • Coordinate with the Event, Sales and Front-of-house teams to ensure seamless communication and successful event execution.
  • Oversee preparation, timing and presentation for banquets, catered events and special functions.
  • Ensure all event menus ae executed consistently according to recipes, quality standards and guest expectations.

Qualifications & Experience:

  • A minimum of 5 years of experience in varied kitchen positions, including food preparation, line cook, and expediter.
  • At least 3 years of experience as a Kitchen Manager or in a similar role within a high-volume kitchen environment.
  • Experience in menu development, cost management, and inventory control.

Skills:

  • Strong leadership and team management abilities.
  • Excellent organizational skills and attention to detail.
  • Ability to work under pressure in a fast-paced environment.
  • Proficiency in Microsoft Office (Word, Excel) and familiarity with kitchen management software.
  • Extensive knowledge of food safety concepts and practices; ServSafe certification preferred.

Physical Requirements:

  • Ability to stand for extended periods and lift items weighing up to 50 pounds.
  • Must be able to work a flexible schedule, including day, evening, and weekend shifts.

Experience:

  • Kitchen management: 1 year (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Commute:

  • Hagerstown, MD 21740 (Preferred)

employee perks & benefits

our mission

Creating a destination for all ages that builds community and lasting memories in a friendly, clean, safe and fun environment.

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our values

Two employees holding axes at the axe throwing bay
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